Frequently Asked Questions

Everything you need to know about shopping at Pancho And Lefty.

What is your shipping policy?

We offer worldwide shipping via premium carriers. Orders are typically processed within 24-48 hours, and tracking information is provided as soon as your package departs our warehouse.

How do I return or exchange an item?

We accept returns and exchanges within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please contact our support team to initiate a return label.

How do I know which size to choose?

Since we curate unique brands from around the world, sizing can vary. We provide detailed measurement charts on every product page to help you find the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.

Do you offer international customs and duties coverage?

For international orders, customers are responsible for any local customs duties or import taxes. We recommend checking your local regulations before placing an order.

Are your products authentic?

Absolutely. Pancho And Lefty is an authorized retailer for every brand we carry. We work directly with artisans and manufacturers to ensure 100% authenticity and quality.